Customer Testimonials
Great experience with them. The service advisor was excellent and very informative. Will definitely be back
Having never been to Marshall Mize Ford previously we came in looking for a specific Maverick and we were not disappointed with the service we received. We were fortunate enough to be connected with Chanel Perry as our sales representative and she was fantastic, friendly and extremely knowledgeable. We had probably one of the easiest car purchasing experiences we've had in a long time. Chanel worked extremely hard to locate the Maverick with exactly the features we were looking for and communicate what our options were, making everything easy to understand. And to top it all off, Chanel and ...
Paul Hubert was a great help. Really appreciate him. Great dealership. Thanks to Paul and Todd.
Kaleb took the time to accurately understand the issue we were having with our vehicle and seems to have solved the problem. This was the 4th time we had brought it in to try to resolve a problem. We really appreciated that Kaleb tried to understand what was going on.
Easy, friendly, knowledgeable and not pushy, they answered all our questions and made the buying process easy.
Very friendly staff. Took care of our needs and addressed all questions about specific vehicle we were interested in. Took the time to search and find available options for us to select from.
Daniel Flowers did an amazing job with our new purchase! We look forward to working with him in the near future and would highly recommend him to our friends!
Great customer service. Professional and friendly. Easy car buying experience! Highly recommend Mize ford for all your Truck and car buying.
Had a great experience the service was fast the staff was very nice.I would highly recommend do business with Marshal Mize Ford.
Awesome sales staff as well as service department. Service was timely, rest room and waiting area ckean
Very helpful and efficient service. Staff were very polite and informative. Will definitely use again
Great dealership. Great folks with speedy service. Best pricing that I could find. Excellent information.
Cody took care of us and he was awesome! Very knowledgeable about the vehicles and the different features from one model to the next. It was very helpful in making our selection. He was friendly and jovial but never unprofessional.
Great dealership with amazing sales reps. Daniel Flowers took his time, didn't pressure us and was pleasant to talk to. This dealership is lucky to have such an exceptional salesman.
Salesman, Raymond Torres was very friendly and knowledgeable about product. He was very patient as we made our decision.
Had a great experience! Love the new truck! Cori was so helpful and never left our side through the whole process . Thank you
People are great, service quick and cost efficent. The shuttle service allows me to work on my stuff while my truck is being serviced.
Always courteous and informative in the service department. I appreciate their professionalism and the way they explain recommendations for service or future service.
We were treated well, given a good deal, and my wife loves her new Escape. However, we requested financing be tvfcu, instead they took it to trust bank.
Great experience catching my F-150 up on the recommended services. Jamie Harris did a great job describing the benefits of the recommended service and kept me updated throughout the service interval with progress. Great job!
My only complaint is that including the unattainable fully discounted price on the website is misleading. Other than that though, everyone at the dealership was a pleasure to work with. I was able to complete much of the process prior to arriving. Once arrived, everything was completed in a very reasonable amount of time.
Service visit for routine maintenance. Dylan Neely was my service advisor and he did a great job!
Purchase was easy and a good experience. Brad Doty was great in getting everything setup.
Brad was awesome at helping us find the perfect Toyota Camry! We appreciated his honesty with the details and numbers. Would recommend!
Kaleb Blanton is a great service manager. I won't take my vehicle anywhere else to to anyone other than Kaleb.
We had a great time working with this dealership, our salesman was Brad Doty, a very great guy to deal with. My wife and a felt like we had a new friend when we left after buying the new.
Sales Staff was great to work with. The delivery of vehicle was great also. We would definitely buy a vehicle from them again
Great experience with a top notch dealership! My salesman was Seth Cline and he definitely made the process a breeze!
This dealership provided great service, had the required parts in stock and completed the needed repair without any issues.
On-line scheduling of my service appointment was easy. Was greeted by Kaleb Blanton in the service bay and discussed the services I was to receive. Later he also advised me that the air filter and cabin air filter needed to be replaced and gave me an estimated cost. I agreed to have them replaced. The wait time was unexpectedly short.
Dylan was very down to earth and helpful, would specifically request him again. All services seemed to be performed timely and professionally. Service manager was accommodating as well and listened to my issue with “Ford”
It was a pleasant experience, I like the fact there was no misdirection, just strait to to point on facts.
Marshal Mize was convenient and everyone was nice, Danny Watkins was amazing.such a quality salesperson.
I worked with Chanel and she really knows how to do her job. She is very knowledgeable about her work and she’s personable to her customers. I would definitely feel safe about buying with her again. Mike was my financial advisor and he helped me get good warranties so I feel safe about being on the road!
I was overall satisfied with my service appointment. Would recommend this service department to others
The staff were extremely friendly, professional, and very helpful. They made buying a car very easy.
The people I dealt with were wonderful. The only complaint I would have is that it took two hours to fix the recall problems. I attribute this to having only two mechanics available at the time. I’m sure they were going as fast as they could.
Ian Williams is the best sales representative that I have ever dealt with made the entire process easy and stress free. Hopefully in the future I will deal with him again at Marshal Mize Ford. He answered all my questions openly and honestly. Anyone that I meet that’s looking to buy a vehicle I will be referring them to talk to Ian. Great job Ian, it was a pleasure to do business with you.
I had an excellent experience! Paul Hubert was our salesman and he was great! He helped us with the whole process! I highly recommend!
Brad was excellent at helping me find what I needed, got me through the process quickly with little effort from me! So thankful for his knowledge and expertise!! I won’t truck shop anywhere else!!
A a a a a a a a a a a a a a a a
Corey was very helpful to work with. A little insulted that my old car was valued so little. Love my new car. This is the second car I have purchased from Marshal Mize and will probably use them again. I had to ask why the price on the GMC was different on the Bill of Sale than online. It was changed to the correct price after my deal was finalized. I'm supposed to receive a check for the difference.
I didn't have any problems with Felicia, but I am disappointed with the service they provided and I am also upset that they broke a part of my car and left the engine dirty with oil.
We have bought so many vehicles from Marshal Mize over the years and we have had some great salesmen. We currently deal with Seth Cline and he bends over backwards to help us get the best deal. We always walk out the door feeling valued as a customer. I always recommend coming to Marshal Mize, great people and great prices
I messed up my day I scheduled my service and they still did not hesitate to help me
Falicha Newton answered the call in service and she worked me in Wednesday. I got the oil changed then. She had to order parts for the coolant system, which came in the next day. There was a delay getting to my appointment on Thursday, but 2 service techs came up to check on me. I was ok with it as there was an issue with another customer. The service tech came out to show me why the coolant overflow tank needed replaced. The communication was outstanding. I posted this on Facebook and I drive across town to deal with Marshal Mize ...
Had a good experience purchasing our F450. Salesman was not pushing for a sale, but was very helpful and easy going. Mike Weeks may be the nicest and most down to earth car dealership person in management I have ever met. Mike gained my trust, and that is what resulted in the sale. I felt good when I left the dealership, which is not something I experience often.
Kind lady & easy process. Explained how and when to come back for my next visit.
Raymond Torres was wonderful taking care of us. We looked at several vehicles, and he graciously took time with us.
The service department always takes good care of my vehicle. Ever time I've taken it there, they give me an estimated time when it will be done. They finish before that time, every time. A quick, but thorough appointment. It doesn't get any better than that !! I highly recommend.
Dylan was my service rep. Fantastic. Prompt service. Friendly. Also, good lounge. I'm glad I paid for the service visits.
Chris Bellows was excellent in his handling of our sales process. The whole team worked to provide us with the deal we needed going forward.
Good explanation of services needed for my vehicle's regular scheduled maintenance . Snacks would make waiting better.
Thank you for the service on that day a little late but it was ok
Raymond was amazing with helping us purchase our new car! We truly appreciate his help in finding the best car that fit our needs.
Everyone is so helpful. I’ve worked with Danny Watkins on 3 vehicles since 2020, all good experiences.
Excellent dealer. They have a great sales team. Would definitely buy another car from here again.
Survey based on most recent visit. Jamie Harris lied to me. I wrote an email and service manager ignored me.
Great Service, quick turnaround, second time I have serviced this vehicle here. Staff was friendly and quick.
Great dealer, excellent service, friendly staff, parts guys are awesome too. Would definitely recommend bringing your vehicle here.
Marshal Mize was very customer oriented. They kept me updated about the service of my vehicle and offered refreshments while waiting.
From the minute I pulled onto the lot, I was greeted and treated with smiles, courtesy and respect. I worked with Chris and Mike and worked out a great deal that was within my budget. I am very happy about my experience with this dealership and would definitely go back.
Good communication and does not try to take advantage of you or sell add ons that are not needed.
Service was excellent. I didn't have an appointment but needed an oil change and my brakes checked. Eric Blankenship got me right in, followed up with me, and took care of my needs within just a few hours.
The service is dependable. By that, I mean the mechanics do their jobs well. The service advisor are friendly and helpful. Thanks.
Service department was great! Jamie has been helpful every time. Will definitely be back soon.
Friendly service and always checking in with those of us who were waiting. Dylan checked back with me and helped answer questions regarding further evaluation and service if needed.
Service advisor was very friendly and the service was great and fast. Would definitely recommend.
Falachia was very nice and attentive to my needs of my service and communicated through the process. Finished with a detailed summary and what might needed to be done in my next visit
Great experience buying a car. Easy, honest, highly knowledgeable sales team. What a relief to experience such an easy and fast vehicle trade and purchase experience. Chris Bellows took excellent care of me. I highly recommend working with this dealership and am so grateful to not have to drive to Atlanta or Huntsville.
The sales person Matthew was very helpful and careful. The truck was ready for the test drive when I got in the dealership and all the purchase process was straightforward.
Matthew Voyles was great time work with. He was professional and communicated effectively. Finance was also friendly.
Marshal Mize, as a whole, and Jonas are great! Jonas helped us find the exact vehicle we were looking for, and made sure we got the best deal possible. From start to finish, there was no pressure and Jonas and the team made sure I was comfortable through the whole process. Thank you all again!! Can't wait to do business again and send all my friends!
If you need to buy a car, Marshal Mize is the place to go. Matthew and Mike worked together to give us the best price and was patient with us as we made our decision. We also came in at closing and they stayed late to make and close the deal. They did not pressure us into making a deal but allowed us time and worked with us to find the right car and price. We will definitely use Marshal Mize for our next car purchase.
I'm rating the service visit, not the entire dealership. Service writer was friendly and knowledgeable. Cashier was super nice and efficient.
Staff was great service was fast. Don't have any complaints at this time. Thank you
My purchase from Marshall Mize ford was a very great new car buying experience. Matthew the salesman was very informative and helpful in my Bronco purchase. Sebastian also worked with us on the final purchasing details so I could drive off in my new Bronco . I will definitely go back to this dealership if I am to purchase a new car again
Best customer service and purchasing experience I’ve ever had. Matthew Voyles was our Sales Expert. He was very knowledgeable about their product line and helped me find the perfect truck for my needs. Service department is friendly, prompt and treat me as a valuable customer. My Ford Ranger has exceeded my expectations in performance and features.
We were in a time crunch, trying to purchase a vehicle before getting back to Florida. We worked with Matt, he is super personable, friendly salesman, and he went above and beyond with helping us! He stayed late on Monday for us, held communication with us on Christmas Eve and Christmas Day to help us make this deal. The day after Christmas, he was there bright and early before we came back for signing papers, filled the new car up for us, cleaned our old car out while signing papers (even moved our sons car seat over), and he made ...
Dealership is conveniently located. People are friendly. My service advisor listens to my concerns and provides feedback quickly.
Excellent Service a a a a a a a a a a a a a
Matthew was absolutely amazing, worked effortlessly to get a deal done. I've not been a Ford owner in over 30 years and he has brought me back home. I would definitely buy from him again!
Today December 18, 2024 I met with Service Advisor Falicha Newton concerning my 2024 F-150 for a complicated issue with my Sirius Radio Satellite System. Your dedicated Service Advisor determined through her knowledge that my Sirius System no longer was picking up a signal. She took the time to contact Sirius and she successfully fixed the problem. To say the least I am very grateful to Falica and your dealership for helping me. Falica has a wonderful personality and most importantly the patience in solving problems. She is an asset to your dealership. I have a second issue with my 2024 F-150 in that ...
Matthew Voyles and Sebastian Gray were to best. They both are very professional. Thank you both.
Service department was very knowledgeable and helpful. Truck was serviced in timely manner, even when adding additional services. Felica was very helpful in providing updates concerning my service.
Last week I began the process of finding a new car which has typically been a migrane inducing experience each time. A friend referred me to Seth at Marshal Mize so I called him to see if he could find anything within my budget. Not only did he find me my dream bronco with every single detail I asked for (and yes- within my budget!!), but he made the process EASY. No stress. No haggling. He even made me aware of any possible rebates I could qualify for. Legitimately had the whole thing wrapped up in an hour! If you’...
Friendly, courteous, and had my auto ready as stated. Jamie booked my appointment and checked me in. He explained everything they would do.
This is my second car purchased here at Marshal Mize Ford. Another great experience! Ray took great care of me, was not pushy, they met me where I wanted to be, and made sure my experience buying the truck was quick and painless. If you are in the market for a Ford, give 'em a shout! Ask for Ray All Day!
Service was done in a timely manner but when I left, they did not turn off the Maintenace light or the tire pressure & now I will have to take the car back. Had service done in about an hour while I waited.
Service guys were friendly and let us have a loaner truck and salesperson Callie was great as usual.
Great customer service. Took a little longer than expected for the oil change. Dylan was very nice and courteous.
Jamie was very helpful and explained everything that needed to be done. He is honest and kind.
Jamie in the Service center was great. I needed a loaner and he was able to provide one.
Very friendly personel, Falicha was especially helpful with check in and check out. Fast service 40,000 mile service and recall fix in 2 hrs. Big thumbs up!!
I brought our Ford F 150 pickup in for a synthetic oil and and overall checkup for $79.95. The service people were friendly and very professional. We were very please with our visit.
Excellent customer service! Kaleb B. was very professional and welcoming. He gave me an estimate on how long it would take to get my service done and he finished within the estimated time frame.
Very nice sales people Good selection of trucks Worked hard to get me a good deal
Kyle was very helpful through the whole process. Overall a very smooth transaction and they were true to their word.
Good job, I have been having my vehicle serviced at Marshall Mize for many years. At one period of time I had my church vehicles serviced there.
Chanel was great talking with us about our purchase. She explained everything to us of what was going on and kept us updated all the way through with the transaction of purchasing the vehicle. Service depart was also great the y heled us fix a problem with the vehicle and as a whole everyone we had talked with was very polite and friendly. The detail shop could use some work though. We had to bring the bronco back and they didn't do a very good job of cleaning it up. The windows were still dirty and streaky and their ...